Privacy Policy – Southsea Laser Clinic

Last updated: 21 January 2026
Website: www.southsealaserclinic.co.uk

This privacy policy describes how Southsea Laser Clinic (“we,” “us,” or “our”) collects, stores, and uses personal information from clients and website users, in accordance with UK GDPR and the Data Protection Act 2018.

By using our website or our services, you consent to the practices described below.

1. Information We Collect

We may collect and process the following information:

  • Personal details: name, email address, phone number, date of birth

  • Health and medical information relevant to your treatments

  • Payment and billing information

  • Photographs for professional, medical, or insurance purposes (anonymous for marketing, unless consent is given)

  • Website usage data via cookies and analytics

2. How We Use Your Data

We use the information you provide to:

  • Assess suitability for treatments, including obtaining GP consent if required

  • Contact you regarding appointments, treatments, or follow-up queries

  • Maintain accurate treatment records in accordance with professional standards

  • Provide personalised services and treatment plans

  • Comply with legal, regulatory, and insurance requirements

We will never use your information for marketing without your explicit consent.

3. Cookies

Our website uses cookies to improve your browsing experience and analyse website performance. Cookies allow us to:

  • Identify your device and remember preferences

  • Analyse visitor behaviour to improve site structure and content

If you use our contact form, we may collect:

  • Name

  • Contact information (email, phone)

You can control cookies via your browser settings. Refusing cookies may affect website functionality.

For more information, visit All About Cookies.

4. Client Confidentiality

We take your privacy seriously.

  • We cannot discuss any client’s account, treatments, pricing, or appointments with third parties without explicit consent from the client.

  • Consent must be provided via email from the address stored on our system.

  • This applies even if the third party is also a client at our clinic.

  • Treatment logs and sensitive medical information are stored securely in Phorest and retained for 7 years in compliance with professional and legal standards.

5. Sharing Your Data

We do not share your personal information with third parties except:

  • With your explicit consent

  • To comply with legal obligations

  • For professional and insurance purposes (e.g., to demonstrate clinical procedures or for audits)

All staff are trained in data protection and confidentiality.

6. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion or restriction of processing (subject to legal/insurance requirements)

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made via email to admin@southsealaserclinic.co.uk.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.

All client treatment records are securely stored in Phorest, our professional clinic management system.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of websites outside thesouthsealaserclinic.co.uk domain.

9. Retention of Data

  • Treatment records and consultation forms are retained for 7 years in line with professional requirements.

  • Contact information and marketing consent are stored until you unsubscribe or withdraw consent.

10. Updates to This Policy

We may update this policy periodically. The latest version will always be posted on our website.

11. Contact

For any questions regarding this privacy policy, or to exercise your GDPR rights, contact:

Email: admin@southsealaserclinic.co.uk
Phone: 02392 001 817